Welcome to The Sessions House. These Terms and Conditions govern your use of our website and the purchase of tickets for our public events. By accessing our site or purchasing a ticket, you agree to be bound by these terms.

 

1. Public Event Bookings

• Ticket Finality: All tickets purchased for public events (including workshops, tours, and seasonal gatherings) are non-refundable and non-transferable.

• Entry: A valid digital or printed ticket must be presented upon arrival. We reserve the right to refuse entry if a valid booking cannot be verified. Your ticket is tied to the name provided at checkout. We love seeing your faces, so please bring a valid ID along with your booking—we just want to make sure you are you!

• Event Changes: While we endeavour to host all events as scheduled, The Sessions House reserves the right to cancel or reschedule an event due to unforeseen circumstances. In the event of a cancellation by us, a full refund or an alternative date will be offered.

 

2. Wedding & Private Event Bookings

• Please note that weddings and private bookings or events are governed by bespoke contracts. The Terms and Conditions on this webpage also apply to such bookings.

 

3. Conduct and Liability

• Guest Behaviour: We expect all visitors to respect the historic nature of our venue. We reserve the right to remove any individual whose conduct is disorderly or poses a risk to the property or other guests.

• Personal Property: The Sessions House accepts no responsibility for the loss of or damage to personal belongings brought onto the premises.

• Damages: Any damage caused to the fabric of the building or its contents by a guest may be billed to the person responsible for the booking.

 

4. Website Use

• The content on this website is for your general information and use only. It is subject to change without notice.

• Unauthorised use of this website may give rise to a claim for damages or be a criminal offence.

 

5. Limitation of Liability (Force Majeure)

The Sessions House shall not be held liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (Force Majeure). This includes, but is not limited to:

• Extreme weather conditions (floods, storms, snow).

• Epidemics, pandemics, or public health emergencies.

• Strikes, lock-outs, or other industrial action.

• Utility failures, including power, water, or internet outages.

 

6. Privacy Policy

We are committed to protecting your privacy and complying with current UK data protection legislation (including the UK GDPR). 

 

6.1. CCTV and Surveillance

• Please be aware that CCTV is in operation throughout the premises for the purposes of public safety, the prevention and detection of crime, and the protection of our property.

 

6.2. Photography and Filming

• By entering these premises, you acknowledge and consent to being photographed or filmed for promotional, marketing, or documentation purposes.

• If you do not wish to be captured in any photos or video footage, you must contact us in advance of your visit so that we can make the necessary arrangements to respect your preference.

• These materials may be used on our website, social media channels, or in printed marketing materials.

 

6.3. Data Sharing

• Your data is stored securely and will never be sold to third parties. We may, however, share CCTV footage with law enforcement agencies, our security providers or other parties where it is necessary for legal reasons or safety. 

 

6.4. Your Rights

• Under the UK GDPR, you have specific rights regarding your personal data, including the right to:

  • Access: Request a copy of the footage or images in which you appear.

  • Erasure: Request that your personal data be deleted where it is no longer necessary for the purposes it was collected.

  • Object: Object to the processing of your data for marketing purposes.

  • Complain: If you have concerns about how we handle your data, you may contact us via info@thesessionshouse.com. If you are dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

 

7. Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. In the event of a dispute, we encourage you to contact us directly to reach an informal resolution. If a resolution cannot be reached, any legal proceedings shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

8. Modification of Terms

The Sessions House reserves the right to update or modify these Terms and Conditions at any time without prior notice. We encourage you to review these terms periodically to stay informed of any updates.